She said, "EA is working very hard to fix this issue. So, I chat up tech support and after everything, they found it to be a problem with the game. I did a bit of googling, and this is the same situation for anyone who has tried to reinstall the game since at least 2013. The entire game is trashed - the launch window is mostly transparent, the latest update will not install, and I cannot play the game. Last year, I had a problem with TSM and had to reinstall the game.
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